Retail Customer Service 4

DESCRIPTION:
This course addresses career skills for retail and customer service professionals. It discusses important sales concepts and other job-related skills.

Semester 1 provides an overview of career skills, such as steps of selling and effective listening. It also discusses the traits of sales personnel and customer characteristics and behaviors.

Semester 2 focuses other job-related skills like keeping inventory, situational awareness, and security of information.

CREDITS:
1 Credit

PREREQUISITES:
Retail Customer Service